E-dreamz utilizes a ticket-based Help Desk system to support all of our clients' requests.
To submit a support ticket, please visit our Help Desk Client Portal.
- Our standard hours of support are Monday through Thursday, from 7:00 am to 4:00 pm.
- We provide emergency support on evenings and weekends for critical issues only.
- Most requests are responded to the same-day or the next business day.
- Our standard turnaround time for typical requests is 5-7 business days.
- For more information on our Terms of Service, click here.
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