Reliable Technical Support

Through our ECHO Health by E-dreamz web platform, we operate one of the best healthcare-focused website engines available. Our team of designers, developers, marketers and account managers are all platform-specialists and healthcare industry experts. This allows us to quickly and expertly translate your requests into executable work orders that provide value to your healthcare group. We aim to be more than simple task-takers; our goal is to leverage our industry experience and expertise to help you elevate your website, your brand, your marketing & messaging, and your operational process in ways that continually boost your practice's ability to provide excellent care to your patients.

In the world of healthcare, everything moves fast. We provide same day or next turnaround on most small requests, and where higher complexity tasks are scheduled, we provide clear estimates on hours, timeline, and deliverables. And we always maintain capacity in our work schedules to jump on urgent messaging needs that might arise related to suspension of services, immediate patient communication, inclement weather, or other disruptions to your offices or care teams so that we can provide fast turnaround on your red alert items.

With flexible packages designed to fit the needs and budget of most businesses, our retainer-based monthly support packages provides the full capabilities of E-dreamz's design, development and marketing teams at a reduced per-hour cost to your business. And through continued, proactive support of your website and your digital marketing goals, we develop the knowledge and experience to act as a true digital partner for your organization.

For any healthcare partners who retain us for a monthly allocation, you will be assigned a dedicated account manager who will serve as your "face" to the E-dreamz organization. Your account manager will engage in monthly review meetings and routine checkins to schedule forward-looking activities and prioritize current workloads. We leverage the Asana platform to maintain real-time dashboards that provide visibility into all tasks, reports and open development items for your account. And your account manager will facilitate any larger work items that require involvement from other members of the E-dreamz design, development or marketing teams.

While most of our partners maintain a retainer-based relationship with us for monthly support, we understand that that level of engagement doesn't fit the needs or budget of every healthcare practice. We offer a flexible variety of support options that range from simple hourly ad-hoc maintenance requests through our help desk to fully comprehensive managed services relationships that dedicate all of our available resources to your account. Our solutions engineering team can work with you to define what services would be of the best benefit to your practice and tailor an engagement that most efficiently and effectively delivers to you those services.